Police Support Specialist - Records Unit
Salary:
$20.
22 - $22.
21 Hourly Location :
Missoula, Montana Job Type:
Regular, Full-Time Job Number:
00209 Department:
Police Department Civilian Opening Date:
07/24/2023 Overview Do you take pride in having a high level of accuracy in your work? Do you enjoy working on a team and having variety in the work you perform? If so, consider joining the City of Missoula's Police Department as the next Police Support Specialist.
The Police Support Specialists provide administrative support to the Missoula Police Department, its officers, support staff, and other City and County departments; preparing non-emergency reports and calls for the department, including documenting reported crimes and incidents into various databases and records systems.
Details:
Priority screening will begin on Monday, August 7, 2023It is in your best interest to apply by this date.
Applications will continue to be accepted until an adequate applicant pool has been established.
To Apply:
All applicants must submit the City of Missoula application.
Resumes will not be reviewed.
All details should be entered on the application.
Essential Functions This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
Answer department telephone, determine whether calls are emergency or non-emergency, and direct the call to the appropriate personnel.
Gather information from citizens, in-person or via the telephone, to complete concise police incident and case reports.
Process all incoming police and accident reports, including reviewing officer's reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records (NIBRS) guidelines.
Perform data entry, coding incident reports, case records, and other information into department software and spreadsheets to maintain accurate records.
Prepare reports for court-related activities and other local, state, and federal agencies, as dictated by state and federal law, including monthly reports to Montana and the FBI.
Enter information into National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN) databases within the prescribed time limits; query systems to obtain government/agency records, including driving records and criminal histories, and relay to authorized personnel via electronic communication, in person, or two-way radio.
Conduct monthly validations of entries into NCIC/CJIN databases and modify records with additional information, as needed.
Accept and record payments for departmental services, such as:
records checks, police reports, and fingerprinting.
Monitor holding cells, door locking system, building alarm panels, and parking lot security cameras; extract video recordings from security cameras, as needed, for investigations or other court-related activities.
Conduct emergency callouts for Police emergency response teams, and other departments after normal business hours.
Receive and log evidence and property according to department policy.
Maintain appropriate records subject to bi-annual audits from Montana Department of Justice and FBI Criminal Justice Information Systems.
Provide a variety of administrative support to customers, City personnel, and authorized personnel.
Knowledge, Skills and Abilities Knowledge of record management and the ability to maintain the confidentiality of police records.
Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and learning job-specific applications and equipment.
Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
Skill in professionally and sensitively serving distressed citizens with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to cope with repetitive exposure to written and pictorial violent and disturbing criminal events as depicted in department reports and investigations.
Ability to prepare reports, documenting the facts and actions regarding criminal and civil law enforcement incidents.
Ability to complete and maintain CJIN certification, provided by the Police Department (re-certification required every two years).
Ability to obtain notary certification and maintain certification to prepare documents for Municipal and District Court(s).
Ability to learn how to assess various situations to determine appropriate action.
Ability to learn and interpret local, state, and federal regulations, and standards, including the Montana Code Annotated.
Ability to learn City and departmental policies, procedures, and practices, including record keeping and communications within law enforcement.
Working Conditions:
This position involves frequent contact with the public seeking Missoula Police Department services, including subjects who may be under the influence or may have mental health issues.
This position requires repetitive exposure to written descriptions and pictures of violent and disturbing criminal events.
The role operates on a rotating schedule requiring the ability to work nights, weekends, and holidays.
Qualifications and Additional Application Materials Any combination of education and experience equivalent to two (2) years of administrative support experience, including experience with significant public contact, or another relevant field.
Must be able to pass a Police background investigation and sign statement of confidentiality.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Market-Competitive Salary Work/life balance, including the possibility of flexible schedules and remote work opportunities $0 premium for health and dental coverage for employees and affordable premiums for family coverage $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy Options for supplemental life, disability, critical illness, and accident Constitutionally with the City contributing 8.
77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program Generous paid vacation, sick leave, and holidays Pre-tax flexible spending accounts The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness.
Look to learn more and understand whether you may be eligible.
Additional benefits package information is available 01 Please describe your experience in entering accurate and detailed data into software platforms.
02 Please describe your experience in handling multiple tasks at the same time with phone and in-person interruptions.
03 Please describe your experience working in a team environment.
Give an example of a task or project that was accomplished as a team.
Required Question Recommended Skills Administration Audio Equipments Auditing Cell Biology Cladding (Construction) Communication Estimated Salary: $20 to $28 per hour based on qualifications.
$20.
22 - $22.
21 Hourly Location :
Missoula, Montana Job Type:
Regular, Full-Time Job Number:
00209 Department:
Police Department Civilian Opening Date:
07/24/2023 Overview Do you take pride in having a high level of accuracy in your work? Do you enjoy working on a team and having variety in the work you perform? If so, consider joining the City of Missoula's Police Department as the next Police Support Specialist.
The Police Support Specialists provide administrative support to the Missoula Police Department, its officers, support staff, and other City and County departments; preparing non-emergency reports and calls for the department, including documenting reported crimes and incidents into various databases and records systems.
Details:
Priority screening will begin on Monday, August 7, 2023It is in your best interest to apply by this date.
Applications will continue to be accepted until an adequate applicant pool has been established.
To Apply:
All applicants must submit the City of Missoula application.
Resumes will not be reviewed.
All details should be entered on the application.
Essential Functions This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
Answer department telephone, determine whether calls are emergency or non-emergency, and direct the call to the appropriate personnel.
Gather information from citizens, in-person or via the telephone, to complete concise police incident and case reports.
Process all incoming police and accident reports, including reviewing officer's reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records (NIBRS) guidelines.
Perform data entry, coding incident reports, case records, and other information into department software and spreadsheets to maintain accurate records.
Prepare reports for court-related activities and other local, state, and federal agencies, as dictated by state and federal law, including monthly reports to Montana and the FBI.
Enter information into National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN) databases within the prescribed time limits; query systems to obtain government/agency records, including driving records and criminal histories, and relay to authorized personnel via electronic communication, in person, or two-way radio.
Conduct monthly validations of entries into NCIC/CJIN databases and modify records with additional information, as needed.
Accept and record payments for departmental services, such as:
records checks, police reports, and fingerprinting.
Monitor holding cells, door locking system, building alarm panels, and parking lot security cameras; extract video recordings from security cameras, as needed, for investigations or other court-related activities.
Conduct emergency callouts for Police emergency response teams, and other departments after normal business hours.
Receive and log evidence and property according to department policy.
Maintain appropriate records subject to bi-annual audits from Montana Department of Justice and FBI Criminal Justice Information Systems.
Provide a variety of administrative support to customers, City personnel, and authorized personnel.
Knowledge, Skills and Abilities Knowledge of record management and the ability to maintain the confidentiality of police records.
Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and learning job-specific applications and equipment.
Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
Skill in professionally and sensitively serving distressed citizens with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to cope with repetitive exposure to written and pictorial violent and disturbing criminal events as depicted in department reports and investigations.
Ability to prepare reports, documenting the facts and actions regarding criminal and civil law enforcement incidents.
Ability to complete and maintain CJIN certification, provided by the Police Department (re-certification required every two years).
Ability to obtain notary certification and maintain certification to prepare documents for Municipal and District Court(s).
Ability to learn how to assess various situations to determine appropriate action.
Ability to learn and interpret local, state, and federal regulations, and standards, including the Montana Code Annotated.
Ability to learn City and departmental policies, procedures, and practices, including record keeping and communications within law enforcement.
Working Conditions:
This position involves frequent contact with the public seeking Missoula Police Department services, including subjects who may be under the influence or may have mental health issues.
This position requires repetitive exposure to written descriptions and pictures of violent and disturbing criminal events.
The role operates on a rotating schedule requiring the ability to work nights, weekends, and holidays.
Qualifications and Additional Application Materials Any combination of education and experience equivalent to two (2) years of administrative support experience, including experience with significant public contact, or another relevant field.
Must be able to pass a Police background investigation and sign statement of confidentiality.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Market-Competitive Salary Work/life balance, including the possibility of flexible schedules and remote work opportunities $0 premium for health and dental coverage for employees and affordable premiums for family coverage $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy Options for supplemental life, disability, critical illness, and accident Constitutionally with the City contributing 8.
77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program Generous paid vacation, sick leave, and holidays Pre-tax flexible spending accounts The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness.
Look to learn more and understand whether you may be eligible.
Additional benefits package information is available 01 Please describe your experience in entering accurate and detailed data into software platforms.
02 Please describe your experience in handling multiple tasks at the same time with phone and in-person interruptions.
03 Please describe your experience working in a team environment.
Give an example of a task or project that was accomplished as a team.
Required Question Recommended Skills Administration Audio Equipments Auditing Cell Biology Cladding (Construction) Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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